Refund policy

Returns & Exchanges

Since Maddkit kits are DIY celebration kits containing multiple items that are carefully curated and packed together:

  • Returns or exchanges are not accepted for:

    • DIY kits

    • Party décor items

    • Balloons, banners, props, or consumables
      once delivered.

This helps us maintain hygiene, quality control, and fairness for all customers.
Exception – Electronic Items

  • Electronic products (such as electric balloon pumps), if included in your order, are eligible for replacement only in case of:

    • Manufacturing defects

    • Transit damage (must be reported within 48 hours of delivery with unboxing video/photos)

No refunds are provided for electronic items; only replacements will be arranged after verification.